# Samvaad: Conversational AI Agents for Indian Languages > Turn every interaction into a business outcome. Agents connect to your enterprise tools, use your data, take action, and deliver insights on voice, WhatsApp, and web. Sarvam Samvaad is an enterprise conversational AI platform that enables businesses to build, test, and deploy intelligent agents fluent in 11 Indian languages. Samvaad agents handle real conversations across telephone, WhatsApp, web, and mobile applications, delivering measurable business outcomes at population scale. --- ## Platform Metrics - **Sub-500ms latency** -- real-time voice interactions with sub-second response times - **10x ROI** -- proven return on investment across enterprise deployments - **100M+ conversations** -- platform-wide volume across production customers - **Under 24 hours to deploy** -- from pilot to live agent in less than a day --- ## Full-Stack Platform Capabilities ### Proprietary Models, Benchmark Performance Purpose-built AI models that outperform humans. 2x sales conversion. +5% engagement. Human-level support resolution. Models are specifically trained on Indian languages and dialects for natural, contextually appropriate conversations. ### One Platform, Every Surface Voice calls, WhatsApp, in-app chat -- all from a single platform. Same agent, same context, wherever your customers are. Omnichannel deployment means customers get a consistent experience regardless of how they reach you. ### Deep Enterprise Integration Connect CRM, core banking, payment systems. Pull customer data, push outcomes. Real-time analytics on every conversation. Agents perform real actions -- checking balances, updating records, scheduling appointments, processing payments -- not just talk. ### Analytics That Drive Decisions Real-time dashboards, conversation insights, and performance metrics. See what is working, spot patterns, and optimize at scale. Exportable reports for deeper analysis. Track outcomes and measure ROI on every conversation. --- ## Multilingual Voice and Language ### 11 Languages, Flawless Switching, Human Expression Deliver natural, real-time voice interactions with sub-second latency and contact-centre-grade voices across 10 Indian languages and English. Supported languages include Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, Punjabi, and more. Key language capabilities: - Understands accents and dialects, even when languages mix mid-conversation - Sub-second response latency for real-time conversational flow - Controllable pitch, pace, and tone to fit your brand voice - Handles interruptions, corrections, and colloquialisms gracefully - Processes complex phrases, alphanumerics, and proper nouns accurately --- ## Agent Intelligence ### Multi-Agent Orchestration Agents work together to fulfill customer intent across complex workflows. Check balances. Update records. Schedule appointments. Process payments. Samvaad connects to your systems and gets the work done. - Pull customer data from any system in real-time - Push outcomes and trigger downstream actions - Multi-agent orchestration for complex, multi-step workflows ### Context and Memory "I called about this last week." Samvaad remembers. Every conversation builds context over time, turning interactions into usable intelligence. - Full context retained from previous conversations - Cross-channel memory across voice, WhatsApp, and web - Real-time sentiment and intent analytics - Pattern recognition to surface issues early --- ## Build and Test Build agents that speak like your customers do -- naturally and fluently. Run automated tests that ensure accuracy even in edge cases. - **Natural Conversation Ability**: Design lifelike, multilingual voices with sub-second latency, natural accents, and controllable pitch and pace. - **Action Taking**: Connect your systems so agents can perform real actions, not just talk. - **Automated Testing**: Run pre-built test suites to validate accuracy, latency, and logic before going live. ## Deploy and Evaluate Run millions of conversations effortlessly. Samvaad ensures every interaction sounds natural, with fast responses and measurable outcomes. - **Multi-Agent Orchestration**: Deploy multiple agents working together to complete complex workflows at scale. - **Context Retention**: Retain memory across conversations and adapt based on live performance. - **Insights from Every Interaction**: Track agent performance, analyze real conversations, and extract insights from every conversation. --- ## Scaling and Deployment ### From Pilot to Production in Days Scale to millions of conversations with the same architecture. Enterprise-grade bots are what Sarvam specializes in. Start with a pilot in a day, scale to production in weeks. - Pilot to production in less than 1 day - 100x scale-up without re-architecture - Handle peak volumes without degradation - Omnichannel: voice, WhatsApp, and web simultaneously ### Deployment Options - **Sarvam Cloud**: Fully managed, automatic scaling, fastest time-to-value - **Private Cloud (VPC)**: Your security perimeter, Sarvam management - **On-Premises**: Full control, air-gapped for regulated industries --- ## Channel Support ### Voice (Telephony) Automate inbound calls with AI agents. Activate event-driven outbound campaigns. Continuously optimize strategy with A/B testing to maximize conversion. Available female and male AI voices with configurable speaker pace and background sound levels. ### WhatsApp Voice and chat AI agents within a single WhatsApp thread, powered by Meta's Business Calling API. Users switch effortlessly between voice calls and chat. Agents support 11 Indian languages across voice, text, and interactive widgets with personalized, context-aware interactions. ### Web and Mobile In-app chat with the same agent intelligence and context as voice and WhatsApp channels. No-code platform to design and deploy agents with pre-built templates for sales, support, and operations. --- ## Use Cases and Demos ### Inbound Support Merchant support helpdesk for a B2B marketplace. ### Citizen Services AI Sachiv for Panchayat services -- government citizen engagement in local languages. ### Sales Addressing customer concerns during loan sales journeys. 2x sales conversion demonstrated. ### Live Support Helping parents discover and access learning resources. ### Collections Overdue loan follow-ups and repayment assistance. ### Additional Use Cases - **Lead Generation**: 3x conversions - **Customer Support**: 55% cost saved - **KYC and Verification**: 90% automated - **WhatsApp Automation**: 40% call deflection Pre-built templates available for: lead qualification agents, KYC assistants, order capture systems with integrated voice purchasing, customer support bots, and appointment management tools. --- ## Enterprise Security - ISO 27001 certified - SOC 2 Type 1 certified - Enterprise-grade data protection - Conversations and data stay private and never leave your control - 99.9% uptime with enterprise reliability --- ## Customer Testimonials ### Tata Capital > "Our partnership with Sarvam has enabled us to scale highly personalized, product and segment-specific conversations across the customer lifecycle. By embedding multilingual interactions across our consumer loan products, we are reaching more customers with greater relevance, breaking access barriers, and deepening engagement in a cost-effective manner." -- Shallu Kaushik, Chief Digital Officer, Tata Capital --- ## Frequently Asked Questions **What is Sarvam Samvaad?** Sarvam Samvaad is a conversational AI platform that enables enterprises to deploy intelligent, human-like agents. **How quickly can I deploy an agent?** You can launch your agent workflow in minutes. The intuitive interface allows you to customize every detail -- write instructions, link your knowledge base, connect tools, and let agents adapt naturally with voice, language, and context. No complex coding required. **What languages does it support?** Sarvam Samvaad supports all major Indian languages including Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, Punjabi, and more. AI models are specifically trained on Indian languages and dialects for natural, contextually appropriate conversations. **Can I integrate with my existing systems?** Yes. Sarvam Samvaad integrates seamlessly with telephony systems, CRM platforms, databases, and other business tools. You can automate both inbound and outbound calls, trigger event-driven campaigns, and export data to your existing visualization tools for deeper analysis. **What kind of analytics do I get?** The platform provides comprehensive analytics on agent performance, call logs, and conversation insights. Track key metrics, uncover patterns in customer interactions, and export data seamlessly to your existing visualization tools for deeper analysis and reporting.